NAIA is world’s worst airport

By Christian Bautista | Yahoo! Southeast Asia Newsroom –
Manila’s Ninoy Aquino International Airport (NAIA) Terminal 1 has just been voted, again, as among the world’s worst airport in a reader poll.

According to travel website The Guide to Sleeping in Airports, NAIA tops the 2011 list of the world’s least favorite when it comes to safety concerns, comfort, and facilities.

Manila’s NAIA Terminal 1 also topped the list for Asia’s worst in 2010.

“Forget about sleeping in this airport! You will not want to even close your eyes here! Bribery and theft exists,” the travel site said, alongside contributed photos of the airport.

“Airport taxes are collected, but the money does not seem to go towards the betterment of the airport,” it added.

The site said poll results are determined by the following: “site visitor votes; reviews submitted to the site over the past year; and information provided by airports regarding their facilities.”

Users cited different concerns such as safety, airport staff attitude, the availability of comfortable seating, the state of the facilities, and poor access for people with long layovers.

The Guide to Sleeping in Airports also pointed out drawbacks such as the lack of luggage counters and pay-in lounges for transit passengers.

It also lamented that NAIA prohibits travelers from entering the airport premises three hours before their flight, a claim denied by a staff from the Manila International Airport office.

The site also mentioned a ceiling collapse incident earlier this year.

But if NAIA had “plus” points, it would be it’s Free Public WiFi, and it’s Terminal 3 being “clean” and “spacious,” although reportedly “structurally flawed.”

Other “worst” airports in the list include Paris Beauvais Airport, Keflavik Airport, Bergamo Orio al Serio Airport, Kiev Airport, Frankfurt Hahn Airport, London Luton Airport, Pisa Airport, Paris CDG Airport and the Los Angeles Airport.

Singapore’s Changi Airport meanwhile tops the list of the world’s best with its modern amenities and wonderful restaurants. It was also praised for making the airport “fun.”

Find more like this: News, Tourism, Transportation, Travel


  1. Marks says:

    This must be the silliest poll I have seen.

    Apparently NAIA is the worst airport:

    NOT because of its plane handling
    NOT because of its security
    NOT because of its ease of use by passengers
    NOT because of its efficiency

    Apparently it is the worst airport because it does not facilitate people sleeping there. Since when do Filipinos need an airport that is a doss house? Sheesh. Get some perspective Mr Pollster.

    Last time I looked an airport was to facilitate people getting on planes quickly and safely – who cares if people can’t sleep there? If they are there overnight, I wonder if they could not take the trouble to stay in one of the city’s fine hotels. Next the pollsters will be saying that SM Malls are the world’s worst airports – makes just as much sense as this poll – which is no sense at all.

  2. Mag says:


    C’mon… How can you be in denial that NAIA sucks!? IT is the worst airport I’ve ever been to. I’m Filipino, but I won’t defend NAIA until it makes me look ridiculous.

    Admit it, it sucks!

    If you like it and it is acceptable to you, I guess you have not really traveled the world and have not seen many airports.

    What’s on offer? Goldilocks… Some Christian Store… A place selling Tanduay Rum? Good lord!

    Wake up!

  3. tholits says:

    @mags, whats wrong with goldilocks and some Christian store and tanduay rum? tanduay is better than other cheap rum in other part of the world. c’mon .. admit it ur the one who’s sucks not naia..

  4. Guest says:

    I think Taiwan Taoyuan International should also be included as world’s worst airport along with the list. The staff was so rude. Mind the unpleasant attitude when going through customs/immigration.

  5. Bhenn says:

    yup… i’m quite a traveler as I work in an airline based abroad. And I can say, NAIA is one unpretty airport if not the oldest. hay….

  6. Traveler says:

    I’m sitting in NAIA right now – there is a reason why I googled “NAIA sucks” while waiting for my plane. I feel like I’m in a bus depot. There is very little thought that went into the customer experience from large things like the exit tax (550php or 1325 USD) to a lack of signage to the utter chaos that exists both in and outside. As a foreigner traveling through – I’ve learned to just keep walking at this airport.

    It isn’t pleasant and it takes an hour longer than it should.

    Manila really needs to demolish this and start over.

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